Refund & Returns Policy
Last updated: July 2026
At Clearwood & Co., we want you to be satisfied with your purchase.
Return Eligibility
Books and stocked physical products may be returned within 30 days of delivery if:
The item is unused
The item is in original condition
Original packaging is included
Because our apparel is made to order, apparel returns are accepted only for defective, damaged, or incorrect items.
Non-Returnable Items
The following items are non-refundable:
Digital products
Downloadable resources
E-books
Online courses
Gift cards
Personalized or custom-made products
Made-to-order apparel, unless the item arrives defective, damaged, or incorrect
Books
Books may be returned within 30 days if they are unused and in resalable condition.
Books showing signs of use, damage, or excessive wear may not qualify for a refund.
Apparel
Apparel is made to order through our production partner. Because each item is produced for the specific order, apparel returns are accepted only if the item arrives defective, damaged, or incorrect.
Apparel must be unworn, unwashed, and free from stains, odors, or damage to qualify for a return or replacement.
Return Shipping
Customers are responsible for return shipping costs unless:
The item was damaged upon arrival
The wrong item was received
The product arrived defective
Original shipping fees are non-refundable.
Refund Processing
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Please include:
Order number
Description of the issue
Photos of the product
Email: hello@clearwoodco.com
Exchanges
At this time, exchanges or replacements are only offered for defective, damaged, or incorrect products.
Contact
For return and refund inquiries: