Refund & Returns Policy
At Clearwood & Co., we want you to be satisfied with your purchase.
Return Eligibility
Physical products may be returned within 30 days of delivery if:
- The item is unused
- The item is unworn (for apparel)
- The item is in original condition
- Original packaging is included
Non-Returnable Items
The following items are non-refundable:
- Digital products
- Downloadable resources
- E-books
- Online courses
- Gift cards
- Personalized or custom-made products
Books
Books may be returned within 30 days if they are unused and in resalable condition.
Books showing signs of use, damage, or excessive wear may not qualify for a refund.
Apparel
Apparel items must be unworn, unwashed, and free from stains, odors, or damage.
Items returned in unacceptable condition may be refused.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item was damaged upon arrival
- The wrong item was received
- The product arrived defective
Original shipping fees are non-refundable.
Refund Processing
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos of the product
Email: hello@clearwoodco.com
Exchanges
At this time, exchanges are only offered for defective or damaged products.
Contact
For return and refund inquiries: